Terms of Service

Last updated: 8 September 2026

Welcome to Willow & Hope. By accessing or using our website and placing an order, you agree to the following terms.

1. Orders
By placing an order, you confirm that you are legally capable of entering into a binding contract and that all information provided is accurate. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If your order is cancelled after payment, you will receive a full refund.

2. Pricing & Payment
All prices are listed in GBP and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payment is processed securely at checkout via our third-party payment providers.

3. Shipping & Delivery
Estimated delivery times are 7 to 10 business days. Willow & Hope is not responsible for delays caused by couriers, customs, or events beyond our control. Risk of loss transfers to you once the order is delivered to the address provided.

4. Returns & Refunds
Please refer to our separate Returns & Refunds Policy for full details on eligibility, timeframes, and process.

5. Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of Willow & Hope and may not be copied, reproduced, or used without written permission.

6. Donations
£2.50 from every item sold goes toward supporting families affected by breast cancer. Donation recipients and amounts may be updated periodically and will be reflected accurately on our site.

7. Limitation of Liability
To the fullest extent permitted by law, Willow & Hope is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms limits your statutory rights as a consumer under UK law.

8. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us
For any questions regarding these terms, please contact us at info@willow-hope.com.