Shipping Policy

Last updated: 8 September 2026

1. Processing Time
Orders are processed within 1 to 2 business days after payment is confirmed. You will receive a confirmation email once your order has been dispatched.

2. Delivery Times
Estimated delivery time is 7 to 10 business days from the date of dispatch. Delivery times are estimates and not guaranteed, as they can be affected by courier delays or other circumstances beyond our control.

3. Shipping Rates
Shipping costs are calculated at checkout based on your order size. Any applicable free shipping thresholds will be clearly displayed at checkout.

4. Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your delivery.

5. Where We Ship
We only ship within the UK.

6. Delayed or Lost Orders
If your order has not arrived within the estimated delivery window, please contact us at info@willow-hope.com and we will investigate with the courier on your behalf.

7. Incorrect Address
Willow & Hope is not responsible for orders delayed or undelivered due to an incorrect or incomplete address provided at checkout. Please double check your details before completing your order.

8. Contact Us
For any shipping questions, reach out to us at info@willow-hope.com.