Privacy Policy

Last updated: 8 September 2026

Willow & Hope respects your privacy. This policy explains what personal data we collect, how we use it, and what rights you have.

1. Information We Collect
When you visit our site or place an order, we may collect: your name, email address, shipping and billing address, phone number, payment details (processed securely by our payment provider, not stored by us), and browsing data such as IP address, device type, and pages visited.

2. How We Use Your Information
We use your information to process and deliver orders, respond to customer service enquiries, send order updates, improve our website and product offering, and, with your consent, send marketing communications and show relevant ads.

3. Cookies
Our website uses cookies to remember your preferences, understand how visitors use our site, and deliver personalised advertising through platforms such as Meta. You can manage or disable cookies through your browser settings at any time.

4. Sharing Your Information
We share your information only where necessary, with our website platform (Shopify), payment processors, shipping carriers, and advertising platforms (such as Meta) for the purposes described above. We do not sell your personal data to third parties.

5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights
Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to withdraw consent to marketing at any time. To exercise these rights, contact us at info@willow-hope.com.

7. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us
For any questions about this Privacy Policy or how your data is handled, please contact us at info@willow-hope.com.